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MERCURY BROADBAND

Kalene Sietsema ★★★★★ Asa did a great job setting up our internet! He was friendly, professional & efficient. He also gave me helpful hints & was very patient with me setting up our service on the appelizabeth nievees ★★★★★ Jordan showed up on time and was very friendly and professional. He was quick and efficient and made sure everything was up and running and should be before he left.Curt Hansen ★★★★★ Just had Mercury Broadband install fiber internet . Special thanks to Joshua and Cris Mikrut These 2 brothers make a great team, Very nice guys , SUPER hard workers and fast ! They did a GREAT job burying the fiber line and NOT messing up the yard ! And thanks to Asa Wirick For doing an awesome job doing the hookup inside ! Very nice guy and had us up and running in no time ! He even helped me get my TV and computer working ! Only had Mercury Broadband Fiber 2 days now and it works GREAT ! Thanks to All at Mercury Broadband !!Randy Kanikowski ★★★★★ From start to finish Mercury Broadband did an excellent job. It was fast quick and things were explained every step of the way. Appointments were kept on time.Luke Ross was are in home installer. He was very professional, did a clean job, explained how everything worked. He helped me set up the app on my phone. He was kind and Patient. He’s a keeper Mercury Broadband.Donna Hale ★★★★★ Ross is great to work with! Great installer, extremely knowledgeable and answered all the questions we had! Would recommend them to anybody!!!Matthew White ★★★★★ Got a call yesterday that a new tower in my area is live. That if i was interested; they could come install the next day. The tech Luke Ross called before he arrived went over the whole install step by step and gave me options on mounting the antenna. The service has been up and running for about 5 hours now and i can honestly say im impressed. 85-90Mbps download and 17 upload…..as i chose the lower package (which is advertised as only 75Mbps.) highly recommend very professional and knowledgeable people. Install took less than 1 hour.Jeff Pickens ★★★★★ Steve was pleasant and very efficient during installation. Internet options are very limited in our area. I am glad I spotted a yard sign in our area. I would recommend this company to anyone who doesn’t have access to high speed internet. Thanks again Steve for doing a great job!Joshua Grevengoed ★★★★★ Just had my fiber install done In Coopersville MI. The first provider to ever offer service here.Everyone I worked with a long the way was great. Reva in sales, to the guys that trenched the line to my installer Brandon, everyone was prompt and polite.Brandons install was insanely fast and he accommodated my specific requests for placement.Looking forward to high speed and low ping times going forward!Tammy Forbes ★★★★★ Technicians Luke R. and Griffin P. were professional, and efficient !Chad R ★★★★★ Brandon just got done installing for me. He had a helper but didn’t catch his name. Both were excellent, made sure to help me out beyond what could be expected. I’ll ask for him again if I ever need tech help!Adam Stelwagen ★★★★★ Technician Asa came out and did the fiber internet install today. Top-notch install thank you sir.Brittany Hampton ★★★★★ Install went very smooth. Our tech Luck Ross was great, made the process go smoothly. Even when the app didn’t want to work right, he got us up and running.Andrew Benton ★★★★★ Kenric Maxwell was great setting up my internet for me this afternoon! Great service, even better people! Thanks again!!!J 1969 ★★★★★ We have received such outstanding service from Aaron G. (At Mercury Broadband) that we feel compelled to let you all know that THIS is the fella where the proverbial buck stops. He took over for us (after having been passed off by other staff multiple times) to help us troubleshoot a tricky installation. What a kind, conscientious and professional gentleman he’s been. We truly can’t say enough positive things about the way he has conducted himself during our time of working with him. Our advice: Ask for this gem by name when you call!(Thanks again for everything, Aaron!)JKSimon Lemieux ★★★★★ shell kilborne ★★★★★ Griffin P was the technician. He was very wonderful at explaining and walking me through the whole install of internet. Michelle HilbornResponse from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Charlotte Swaim ★★★★★ Kendrick did a great job getting the install set up. Fast, friendly, and professional. Wifi is working greatResponse from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Norm John Allan we as Lopetrone ★★★★★ Griffin was an excellent technician, very respectful and very pacient with the installation, great people skills and customer service skills. He is a young kid and will go above and beyond really amazing kid. I appreciate everything you did.Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Alex Morris (Killergunz) ★★★★★ QUICK TO INSTALLFriendly, professional, and it’s only $65 monthly!Thank you so much for your internet services.Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Rhonda LeMieux ★★★★★ Derik was super! He was very professional, knowledgeable, quick, and friendly! Thanks for coming out to our area!!Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Apral Fryjdun ★★★★★ Griffin P. did our installation and is an excellent technician and is also very personable and professional. We are extremely satisfied.Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Jack Conn ★★★★★ VERY HAPPY!!!!!!!I Called on Monday 11/20/23 and as 11am this morning (11/22/23) I was using it basically unbelievableMy Tech Griffin P. Was very good, polite and helpful couldn’t have asked for anything else also the service is fantastic, if your not happy with your service this is who to callResponse from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. MORGAN BEN ★★★★★ Aaron G helped solve my problem and followed up the next day to make sure things were still working properlyResponse from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Wayne Kraai ★★★★★ The service rep Brandon did a awesome job installing Mercury broadband. They were able to use the pole that our old system satellite dish was on and this system works great. My old system would keep buffering as you tried to use it.If you are thinking about getting high-speed internet I would recommend giving them a call.Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Penny Porter ★★★★★ Tech was polite, on time and extremely knowledgeable! Great experienceResponse from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Lisa Listenberger ★★★★★ I called in due to not having service and was connected with Aaron Gunderson. He quickly figured out what the problem was and was able to get my service back online.Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Bryce Murray ★★★★★ Setup was nice and smooth, and our technician was very helpful!!Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. David Duncan ★★★★★ Our installer Luke Ross was very courteous and got both my house and my sons house up and running in a very short time. He explained the equipment and helped us with the app. Great Service Tech!Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. asharvey1 ★★★★★ Instal went pretty good! The lawn was soaking wet so there was a few tracks through the yard. No biggie. Only had service for 2 days but it seems to be great. They were able to finish up about 5 days early. Luke R. And Griffin P. Did a thorough job with hook up and checkout.Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Elizabeth Klaus ★★★★★ Very happy with installation of our fixed wireless service. Outstanding customer service from Danielle prior to installation, and our installation techs Griffin and Luke did a great job with the install. They were courteous and knowledgeable, and ensured that everything was working properly before leaving. Thank you!Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Sharon Lehman ★★★★★ Brandon Thompson Brandon did a tremendous job, he was so friendly and fun👍💯Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Christina Foster ★★★★★ Tech Brandon J came out due to issues concerning our internet connection. He gave me the courtesy call before arriving, was thorough and wasn’t afraid to check our tower on the roof. Everything was fixed/replaced promptly and before leaving made sure I was able to connect to the WiFi.Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Jadyn Schroeder ★★★★★ Steve was a great help in getting my wireless install finished efficiently and quickly. Great experience.Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Sadie Malady ★★★★★ Asa and Brandon were my install technicians. They were quick, polite, and did a great job of installing the equipment!Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Tod Kershner ★★★★★ Danielle was very nice and helpful and knew her stuff.Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Jamie Gray ★★★★★ Just had Mercury Broadband installed. It could not have gone better. The install team was fast, efficient and professional. My wife was concerned about the aesthetics of the antenna and the technical team ensured it not only conformed to our home, but in a way that ensure maximum reception. I highly recommend.Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Nate W ★★★★★ Easy quick installation. Installers went above and beyond to provide great service. They work through rain and cold weather. The Mercury broadband band experience has been great.Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Travis Carney ★★★★★ Technician Griffin Phillips was very professional and knowledgeable. He had my install done very fast and troubleshot a problem with the same speed. Internet is working great!!!Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Debra Schanaman ★★★★★ I just received internet service from Mercury Broadband today and so far it is working amazing!! Our service with Frontier was so spotty! The technician that came out today was Luke Ross. What a nice, courteous tech he was. He made sure to wear his paper booties when he came inside and even played with my little dog. 🙂 Excellent service!Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Emilee Miller ★★★★★ My install went wonderfully. Steve did an amazing job! Very friendly and answered all my questions!Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Susie Keesling ★★★★★ Just had Mercury Broadband installed at our house. Kendrick was very professional and pleasant to talk to. He helped me get set up and made sure I understood everything before he left. So far the signal has been great!Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband. Lisa Nelick ★★★★★ I have an AirBnb, so when my guest loses internet, I am vulnerable to a bad overall review because of it. I have had 2 complaints over the last 2 weeks from guests about slow speed issues, but the customer service agents (both women, and both AWESOME!) were able to either correct the problem or schedule a repair visit to happen the next day. Patient with my less-than-average tech skills and willing to stay with me on the phone while I tried various checks, both Queue and Whitney were knowledgable and able to get me back on track quickly! Thank you, Mercury, for having weekend customer service hours, and Thank you to Queue and Witney for being excellent cutomer service agents! I’m a happier customer because of you!Response from the ownerGood Afternoon, we appreciate you taking the time to write a review. We are happy to hear that our team provided you with a great experience. Thank you for rating us 5 stars and for choosing Mercury Broadband.