MERCURY FAQs

Yes, given the device is in working order and is able to be properly connected, your current home phone can be used with our phone service.

Our digital phone service uses voice over Internet (VOIP) technology to connect your calls nationwide with no long-distance charges (or hidden fees.) Technology has advanced so much over the past 25 years that digital voice call quality is as good (if not better) than those made using 140+ years-old technology.

You may have noticed that your monthly bill has been steadily going up and is much bigger than 20 years ago. It is hard to find traditional phone service today for less than $40-$50 per month. Mercury Digital Phone service costs only $20 per month when used with one of our @ Home Internet services.

Yes, and in most cases, even more! Available for $20 per month when bundled with one of our Internet service packages, our Digital Phone service has an array of features to suit your everyday needs, including:

– Caller ID (showing name and phone number!)
– Unlimited Local and Long-Distance calling (in the US and Canada)
– Call Forwarding, Waiting, Return and Blocking!
– Voicemail Access and Voicemail Box
– Keep your existing phone number

No additional equipment is required. You can still use your existing phones and phone jacks. Our phone service is integrated into our Mercury Momentum router and configured back at our cloud services center. Our router supports up to two phone lines (numbers.)

The phone service requires power. Customers who want to ensure phone service is available, even when the power goes out, use battery back-up, which can also provide power for their Internet service.

Mercury bills on a prepaid basis, and your billing cycle is based on your installation date. At installation, you should have paid an installation fee plus the first month’s service. The initial invoice will be generated within 24 hours of installation and be sent via E-mail or postal mail on the next business day. So, you get your first invoice only 10 days after installation, but each invoice thereafter is 30 days apart. As an example, if you are installed on January 1st, your initial statement will be sent to you on the next business day, due on receipt.
Your second statement will generate 20 days before the next due date. This means your second statement will arrive approximately 10 days after the first. Both your first and second statements are exempt from late charges to allow you time to establish your account, payment method and address any questions you have with the initial statements.

Please click on the following link to see a visual explanation of our billing statements: Understanding Your Statements

If you upgrade, downgrade, add or remove any services or if you are assessed any charges or credits, they will be applicable on the next billing cycle. For example, if your payment is due January 1st, your statement will generate around December 10th and any applicable changes to the account will be processed. If a change was made between December 10th and January 1st, it will be covered in the next statement (for example, January 10th.)

On the mercurybroadband.com website, click on the Login button in the upper right corner of any page, go to Manage Autopay Settings [TW1] and follow the instructions for the automatic bill-pay. [TW1]When new customer portal launches in May, change wording to Billing & Payment