Annette Middendorf joined Mercury Broadband in 2019 as Customer Service Manager. Before joining Mercury, Annette was an Area Manager for Schwan’s, where she was a certified trainer, traveling across the United States. Annette held several additional leadership roles including management at Cox Communications and assistant Vice President at UMB Bank. Annette studied at Washburn University in Topeka Kansas.
Annette’s current responsibilities include management of the customer service team including recruiting, developing, coaching, and evaluating team members. Additionally, Annette handles all complex customer requests and partners across departments to ensure customer satisfaction.
Mercury Broadband’s mission is to enhance the connected life of the communities we serve by providing reliable, smart internet solutions to underserved households and businesses. We strive to be recognized by our customers as an invaluable partner in enabling, managing, and simplifying the increasingly diverse and complex home and business connected environments. We serve homes, businesses, and local governments in parts of Kansas, Missouri, and Indiana. Mercury is growing rapidly and continues to expand our service areas throughout the Midwest. Please feel free to contact us with feedback and ideas on ways we can serve better.