Lifeline Program

The Lifeline Service Program (“Lifeline”) is a federally funded program established to provide monthly assistance to low-income households. The program is available to qualified low-income consumers and provides a discount on the qualified customer’s monthly service.

To participate in the program, customers must either have an income that is at or below 135% of the federal Federal Poverty Guidelines – Universal Service Administrative Company (lifelinesupport.org) or participate in certain assistance programs. Determine your eligibility by visiting Do I Qualify? – Universal Service Administrative Company (lifelinesupport.org).

I. Lifeline Program

a. Qualified Mercury Broadband customers may receive a Lifeline discount on their voice service, broadband service, or as part of a bundled voice and broadband package. Terms and conditions of service are located at: www.mercurybroadband.com/legal-policies/. Once an application has been processed and accepted, a qualified Lifeline customer will have the Lifeline subsidy applied to their selected service.
b. The Federal credit amount provided to qualified Lifeline subscribers will be the maximum amount authorized by the FCC. Information for current and future discount amounts can be found at Lifeline Program for Low-Income Consumers | Federal Communications Commission (fcc.gov).
c. FCC rules prohibit more than one Lifeline service per household. The definition of a ‘household’ is anyone living at an address (including children, relatives, people not related to the account holder, etc.) who share income(s) and household expenses. A household is not permitted to receive Lifeline benefits from multiple providers.

II. Eligibility

a. To qualify for Lifeline service, a subscriber must meet certain state and federal eligibility requirements. These requirements are determined by the state in which the customer resides. These state and federal eligibility requirements include program-based eligibility or income-based eligibility. For a full list of rules regarding eligibility visit Do I Qualify? – Universal Service Administrative Company (lifelinesupport.org).

Ways to Qualify for Lifeline.
i. Based on Your Income

1. You can get Lifeline if your income is 135% or less than the federal poverty guidelines.
2. Show proof of income, like three consecutive pay stubs or a tax return, when you apply for lifeline.

ii. If you use SNAP, Medicaid, or Other Programs

1. You can get Lifeline if you (or someone in your household) participates on one of these federal assistance programs:
a. Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
b. Medicaid
c. Supplemental Security Income (SSI)
d. Federal Public Housing Assistance (FPHA)
e. Veterans Pension and Survivors Benefit
f. Tribal Programs (and live on federally recognized Tribal Lands)
2. Show a card, letter, or official document, as proof that you participate in one of these programs when you apply for Lifeline.

iii. Qualify Through Your Child or Dependent.

You can sign up for Lifeline if your child or dependent participates in any of the programs listed above.

III. Application

a. To get started, contact Sales by calling (800) 354-4915, or via Email sales@mercurybroadband.com to determine if your address is located in an eligible area.

b. If you think you qualify for Lifeline, visit the How to Get Lifeline – Universal Service Administrative Company (lifelinesupport.org) to start the application process with the FCC. The FCC provides an online application or paper application that can be completed and mailed along with proof of eligibility.
c. A customer’s application for Lifeline services will be evaluated by Mercury Broadband and/or any applicable state or federal agencies to confirm and verify the customer’s eligibility to receive the Lifeline support. Once approved, the Lifeline subsidy shall be applied to the customer’s account on the first billing cycle after their acceptance into the program. No refunds will be provided for charges prior to enrollment and approval of the program.
d. The Lifeline program is administered by the Universal Service Administrative Company (“USAC”) and in some states by state agencies. By applying for Lifeline services, a subscriber consents and agrees to the disclosure of any and all information submitted by the subscriber to USAC, USAC’s agents, the National Lifeline Accountability Database and/or applicable state agencies to ensure the proper administration of the Lifeline program, and failure to provide such consent will result in the subscriber being denied the Lifeline service.