UNDERSTANDING
YOUR STATEMENTS
overview of your billing statement layout


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Name and Billing Address Associated with Account
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Snapshot of Key Billing Information, including
- Account Number –
Customer account number, used for account reference and creation of online account access at https://www.mercurybroadband.com - Statement Number –
The unique ID for each statement generated on the account - Billing Date –
The date the statement generates in the system making it available for download or mail - Total Amount Due –
Total of all charges due on the statement due date. This will include monthly recurring service charges, one-time charges, discounts, credits, and fees - Autopay Date –
If you are enrolled in Autopay, this is the date the charges will be processed and applied to your account. This is always on the due date of your invoice
- Account Number –
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Monthly Statement Summary
A summary of the last statement balance, payments received, new charges, and the total amount due on the statement due date.
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New Charges Summary
All new charges generated on this statement including monthly recurring charges, one time charges, credits, taxes, and fees
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Remittance Slip
Return this portion of the statement if you are mailing a check or money order
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Mercury Broadband Contact Information
Should you have any questions about your statement, use the contact information to reach customer service
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Itemized Breakdown
A complete break down of charges, credits, taxes, and fees with the service address listed for each item. If the item is taxable, there is a “T” next to it.
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– Fees May Apply –
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How to Set-Up Autopay
visit this link to set up automatic payments: Setting Up Autopay