UNDERSTANDING
YOUR STATEMENTS
OVERVIEW OF YOUR BILLING STATEMENT LAYOUT
Name and Billing Address Associated with Account
Snapshot of Key Billing Information, including
- Account Number –
Customer account number, used for account reference and creation of online account access at https://mercurybroadband.com - Statement Number –
The unique ID for each statement generated on the account - Billing Date –
The date the statement generates in the system making it available for download or mail - Total Amount Due –
Total of all charges due on the statement due date. This will include monthly recurring service charges, one-time charges, discounts, credits, and fees - Autopay Date –
If you are enrolled in Autopay, this is the date the charges will be processed and applied to your account. This is always on the due date of your invoice
- Account Number –
Monthly Statement Summary
A summary of the last statement balance, payments received, new charges, and the total amount due on the statement due date.
New Charges Summary
All new charges generated on this statement including monthly recurring charges, one time charges, credits, taxes, and fees
Remittance Slip
Return this portion of the statement if you are mailing a check or money order
Mercury Broadband Contact Information
Should you have any questions about your statement, use the contact information to reach customer service
Itemized Breakdown
A complete break down of charges, credits, taxes, and fees with the service address listed for each item. If the item is taxable, there is a “T” next to it.
– Fees May Apply –
How to Set-Up Autopay
visit this link to set up automatic payments: Setting Up Autopay