Before you try any fixes, check to see if there is a reported outage in your area. Call (800) 354-4915 and press Option 2 for Support. If there are no reported outages for your area, you can try the trouble-shooting steps below.
If you have verified all connections are secure and plugged in correctly, it may be helpful to restart your devices.
Once you have restarted your devices, allow 1-2 minutes for devices to fully power on and connect before checking your connection again.
If you have restarted your devices but are still experiencing a connection issue, follow the steps below to restart the Mercury Wireless Equipment
If you have restarted both your personal devices and the Mercury Wireless equipment but are still experiencing a connection issue, follow the steps below to check for the presence of an Internet connection when plugged directly in to the Mercury Wireless equipment.
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