See what our customers have to say about our service!
We live in a dead zone so without Mercury WiFi we couldn’t use our phones, or TV or computer. They have worked very hard to get us reception here and have successfully done so. We would not have survived 2020 without them.
From the day I first requested information in Michigan about internet service in our home, I received outstanding customer service. I was contacted in a professional manner quickly, and within just a couple days we had internet service set up. Josh and Eric drove quite a way to our home, and worked diligently in the snow and rain to get us all set up before a winter storm hit. And so far our internet is fabulous!! 5+ stars for customer service and internet service. Highly recommended-these folks were better than WOW, Verizon, T Mobile, HughesNet….I cannot give them enough praise!
We live out in the boondocks so we were so happy to find a company that offered fast internet with no data caps, the technician that came out. Terrell was so helpful and knowledgeable! Very happy with the choice to switch companies! Thank you!!
I saw an ad for Mercury online and contacted them, within 3 days a tech came out for a site survey. A couple of hours later I was enjoying >120 mbps. Now I can use Netflix, Hulu, Apple TV and Prime as well as install security cameras and other home tech. In addition, I can cancel my satellite TV and internet saving me over $100 a month. I finally feel like I live in the 21st century. Thank you, Mercury!!!
So excited to have a new internet provider. Customer service was great, install was clean and my service was 6x faster than the provider I had been using. It is like a whole new lifestyle!! Thank you Mercury!
Living in the country, Internet is difficult to get. Mercury Broadband solved my problem! Now I have Internet and a Home phone at an affordable price! The technicians are so helpful, and everyone I have dealt with has been so courteous and helpful!
The installers just left, and I could not be happier. They went above and beyond to get this service to us. Mike and Eric, you guys are the best. They answered all our questions and were very kind and respectful. Good-bye Frontier!!!
I am very pleased with this company and their employees. They are positive, cheerful, and make you feel like a valued customer. The service was installed quickly and ran immediately after I was connected.
We have been with this company for a while and just updated our old equipment and Brandon took a lot of time and care with new wires and equipment so we were happy. I won’t say we have never had an issue. BUT THEY ALWAYS TAKE CARE OF US!
My internet is fantastic. We live out of town slightly and it’s made such a difference. We can finally use our Netflix and my grandkids can play their games. The installers worked until the job was done. Thank you so much!
From the time I requested evaluation to the time the installers arrived: 4 days. From the time they arrive to FANTASTIC broadband speeds (150 Down, 10 Up): 4 hours, including a wireless extender for my large house. Courteous, professional, and skilled. I have zero complaints, and am referring my rural neighbors to them.
Excellent customer service. We just moved to the country. I had another company, and their service was bad. The Internet did not work and buffered for hours. The tech with mercury was on our roof for an hour in the snow, tuning our receiver in to get the absolute best signal as I told him the story about our last service. The tv and router never buffer.
We have lived out in the rural area for 35 years and we finally have good internet service. Mercury Wireless was able to ping us into the best tower site. Rarely do we have any problems. When we do, MW customer service has responded quickly and politely. We are very satisfied with our choice with Mercury Wireless!
We had Internet installed by Mercury Broadband this week and have been super impressed. Terrell and his crew were so friendly, knowledgeable, and FAST. They were in and out in just over an hour, cleaned up any mess they made (wasn’t much at all, a quarter size pile of dust). The internet speed is even better than we expected, literally 10x faster than what we had with AT&T
We just had Mercury set up yesterday and our installers went the extra mile to ensure the wires were routed along the edges of our exterior and it looks great. I am so far very happy with my experience. In addition, the app seems fantastic. I love being able to change the name/password of the router and see who all is connected easily.
We live in rural Shawnee county and have had Mercury Broadband for several years. It worked well and was reasonably priced. We recently upgraded to a faster system. We have only had it for a couple of weeks, but are well pleased with its speed and reliability so far. Justin and Tina from Mercury have been helping us with this transition and have enjoyed dealing with them.
Amber is AMAZING!!!!! She has spent the better part of today helping me with technical issues. She has gone above and beyond for me. I would also like to thank her supervisor, I’m sorry but I can’t remember her name. She went above and beyond for me, as well!! I’m so glad that Mercury Broadband is our choice for VOIP, and Internet.
The representative Bradley that I spoke with was outstanding, very professional, and so willing to figure out any issue we had. He never changed his tone or attitude at all. BEST experience I have had and we have been with Mercury Wireless for almost 10 years.
Tyler Schiffner and Tyree Williams did an exceptional job in installing the new receiver, wiring and making sure everything worked as good as it looked. If I ever need service, these are the guys I want working on my equipment. In this day and age quality employees like these two guys are hard to find. Thank you, guys, for an EXCEPTIONAL JOB. Your company should be proud of the work you do.
We had a glitch in our email address and our bill didn’t get through. I called and talked to Amber, Wow!!! Businesses need more customer service reps like her. She was friendly and concerned that my needs were taken care of in a timely fashion. Very very nice to have someone that is here in the US to help you. Amber, thank you for making my mess of a situation so much better.
Wow! Since we had Mercury Broadband installed, we have had great internet service! Everything was so seamless from our customer service rep, Tyla, to the installation guy. Tyla was amazing and the installation guy was just as great. He was polite, respectful, informative, and helpful. We loved the service so much at our home that we had it installed at our small business this week as well. I would highly recommend Mercury Broadband to anyone living in a rural area that has struggled to have reliable Internet service.